FAQs

ADAS Service

EV Service

Tire Service

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• 01.

  How to save power?

  1. Please turn off the screen while the tablet keeps idle. 

  2. Set a shorter standby time. 

  3. Decrease the brightness of the screen. 

  4. If wlan connection is not required, please turn it off.

• 02.

  Communication error with vehicle ECU?

  Please confirm: 

  1. whether the VCI dongle is correctly connected. 

  2. Whether ignition switch is ON. 

  3. If all checks are normal, send vehicle year, make, model and VIN number to us using Diagnostic Feedback feature.

• 03.

  Failed to enter into vehicle ECU system?

  Please confirm: 

  1. Whether the vehicle is equipped with this system. 

   2. Whether the VCI dongle is correctly connected. 

   3. Whether ignition switch is ON. 

  4. If all checks are normal, send vehicle year, make, model and VIN number to us using Diagnostic Feedback feature.

• 04.

  How to reset the tablet?

  Resetting may cause data loss. Before doing so, please make sure important data and information has been backed up. 

  Do the following to reset the tablet:

   1. Tap Others -> Tablet Setting -> System -> Reset options. 

  2. Tap Erase all data (factory reset). 

  3. Tap RESET TABLET. 

  4. Tap ERASE EVERYTHING to start resetting until the tool automatically reboots.

• 05.

  What to do if the language of vehicle diagnostic software does not match the system language?

  English is the default system language of the tool. After the system language is set to the preference language, please go to the update center to download the vehicle diagnostic software of the corresponding language. If the downloaded diagnostic software is still displayed in English, it indicates that the software in the current language is under development.